About the role
Summary
We are seeking a dedicated and results-oriented 1st Party Collection Executive to join our Customer Service team. In this pivotal role, you will serve as the primary point of contact for managing payment recovery processes, ensuring the timely resolution of outstanding accounts while maintaining positive client relationships. The position demands a professional who can effectively balance firm collection strategies with empathetic communication, directly contributing to the organization's financial health and operational stability.
Responsibilities
- Execute strategic negotiation and persuasion techniques to secure timely payments from clients.
- Analyze account discrepancies and utilize problem-solving skills alongside active listening to address client concerns.
- Leverage basic computer proficiency to manage databases, update records, and generate collection reports accurately.
- Deliver clear and professional verbal communication during all client interactions to de-escalate tension and facilitate agreements.
- Coordinate comprehensive customer interaction and follow-up schedules to ensure consistent engagement with debtors.
- Manage the end-to-end payment collection coordination process, from initial contact to final settlement verification.
RequirementsRequirements:
- Minimum of one year of professional work experience in a relevant field.
- Proven ability to negotiate effectively and persuade stakeholders to meet financial obligations.
- Strong aptitude for problem-solving combined with active listening capabilities.
- Proficiency in basic computer applications and data management tools.
- Exceptional verbal communication skills capable of handling sensitive financial discussions.
- Demonstrated experience in managing customer interactions and executing systematic follow-up procedures.
- Competence in coordinating payment collection activities within a structured environment.