About the role
Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.Provide root causes of errors, compliant/escalations and maintain an analysis log ;based on audit data and feedback loop. ;Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).Understand and actively participate in baseline activities to maintain operational standards.Travel knowledge is mandate- Experience in travel Industry or diploma in travel is mandatoryGDS experience/knowledge required ;