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upGrad

Posted 27 Aug 2026

Academic Counsellor - Sales

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Employment
Full time
Team
Customer Service
Posted
27 Aug 2026

About the role

Responsibilities:

  • Call and follow up with potential learners who have attended our workshops.
  • Understand their learning goals, career aspirations, and guide them toward enrolling in programs such as Generative AI, Data Analytics, Digital Marketing and other high-demand fields.
  • Address queries related to the program, curriculum, benefits, and career outcomes.
  • Maintain a structured sales pipeline and update interactions in the CRM.
  • Achieve and exceed weekly/monthly enrollment targets.
  • Collaborate with the sales and marketing teams to enhance customer outreach.
  • Provide regular feedback on customer responses and objections to improve sales strategies.


Requirements:

  • Excellent communication and persuasion skills.
  • Ability to engage and build relationships over calls.
  • Confidence in explaining program details and handling objections.
  • Sales mindset with a customer-first approach.
  • Basic understanding of AI, Data, Digital Marketing, and emerging tech trends (preferred but not mandatory).
  • Self-motivated, target-driven, and eager to achieve success.
  • Experience: 1-2 years.

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