About the role
- Handle and resolve student academic and support queries in a timely and efficient manner.
- Coordinate with students regarding class schedules, academic updates, tests, study material, and other program-related requirements.
- Collect student feedback and proactively highlight recurring academic concerns to the relevant stakeholders.
- Ensure effective communication between students, faculty, and the academic team.
- Create, maintain, and regularly update FPC (Faculty Planning & Coordination) plans.
- Coordinate with IPMAT faculty for class schedules, session planning, academic requirements, and content readiness.
- Ensure faculty availability and timely completion of planned academic deliverables.
- Coordinate with faculty for YouTube sessions, including scheduling, topic finalization, and content readiness.
- Ensure smooth execution of live and recorded classes as per the academic calendar.
- Track class completion, recordings, uploads, and availability of sessions on the relevant learning platforms.
- Monitor timelines and identify delays or gaps in academic delivery.
- Coordinate with internal teams to ensure timely resolution of technical or operational issues impacting classes.
- Ensure that mock tests, sectional tests, quizzes, and other assessments are created, updated, and released as per the academic calendar.
- Coordinate with faculty and content teams for test-related requirements and corrections.
- Track test schedules and ensure students receive timely communication regarding upcoming assessments.
- Monitor completion and availability of tests across batches.
- Coordinate with the content team for updates, corrections, revisions, and new academic uploads.
- Ensure that study material, class resources, assignments, and other academic content are available to students on time.
- Identify content gaps or errors and coordinate with relevant stakeholders for timely resolution.
- Maintain appropriate records of academic content and updates.
- Assist in creating, structuring, and launching new IPMAT courses and batches in alignment with academic objectives.
- Ensure proper configuration of batch pages, course modules, faculty mapping, schedules, and academic resources.
- Conduct periodic audits of batch pages to ensure accuracy, completeness, and consistency.
- Ensure that students have access to all relevant academic resources throughout their learning journey.
- Evaluate student answer-writing submissions as per defined academic guidelines.
- Provide structured and constructive feedback to students wherever required.
- Coordinate with faculty or academic mentors for escalated academic evaluation requirements.
- Maintain consistency and quality in the evaluation process.
- Monitor academic delivery against planned schedules and defined quality standards.
- Identify operational gaps and suggest improvements in academic processes.
- Maintain trackers and reports related to classes, tests, content, student queries, and other academic deliverables.
- Support the Academic Head/Manager in implementing new academic initiatives and processes.
- Strong coordination and stakeholder management skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage multiple academic deliverables simultaneously.
- Ability to work in a fast-paced EdTech environment.
- Strong follow-up and execution capabilities.
- Good analytical and problem-solving skills.
- Student-centric approach with a strong sense of ownership.
- Ability to work with faculty members and internal teams effectively.
- Bachelor’s degree in Education, Management, Commerce, Arts, or a related field.
- Prior experience in academic operations, EdTech, test preparation, coaching institutes, or educational institutions will be preferred.
- Candidates with familiarity with IPMAT, aptitude-based entrance examinations, or competitive exam preparation will have an added advantage.
- Proficiency in MS Excel/Google Sheets, MS Office, Google Workspace, and online learning platforms.
- Freshers with strong communication, coordination, and execution skills may also be considered.
- Timely and seamless execution of all academic activities.
- Minimal delays or gaps in class and content delivery.
- Accurate and updated batch/course pages.
- Timely release of mocks, tests, and academic resources.
- Quick resolution of student queries and concerns.
- Strong coordination and accountability across faculty and internal teams.
- Consistent and high-quality student academic experience.