About the role

We are looking for an experienced Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for leading and overseeing our overall technical support team with the main goal to provide exceptional customer service. Your responsibilities: • Manage the help desk team and evaluate performance• Ensure customer service is timely and accurate daily• Recruit, train and support help desk representatives and technicians• Set specific customer service standards• Contribute to improving customer support by actively responding to queries and handling complaints• Establish best practices through the entire technical support process• Follow up with customers to identify areas of improvement• Develop daily, weekly and monthly reports on help desk team’s productivity• Provide customer feedback to the appropriate internal teams, like product developers Skill sets/experience we require: • Proven work experience as a Help desk manager• Hands on experience with help desk and remote control software Solid technical background with an ability to give instructions to a non-technical audience• Customer-service oriented with a problem-solving attitude• Excellent written and verbal communications skills• Team management skills Pedigree: • Bachelor’s degree in Computer Science, Information Technology or relevant field

Account Coordinator

About the role

Similar jobs