About the role
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-selling, and upselling, while ensuring high customer satisfaction and minimal churn. The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Responsibilities:
- Revenue growth from existing accounts.
- Timely renewals and contract retention.
- Own end-to-end revenue responsibility for assigned accounts.
- Account expansion through up-sell and cross-sell.
- Churn reduction and risk mitigation.
- High CRM hygiene and data accuracy.
- Customer satisfaction and relationship management.
- Customer CSAT, Social Media Reviews.
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 years of working experience in the related field is required for this position.
- Customer-first mindset.
- Advanced MS Excel skills.
- High sense of responsibility and reliability.
- Proactive, self-driven, and result-focused.
- Collaborative team player.