About the role
- Manage brand accounts across Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, and other platforms.
- Drive monthly GMV targets and business growth through assortment, pricing, and visibility improvements.
- Manage end-to-end account operations, including SKU onboarding, cataloguing, inventory, and PO management.
- Monitor daily sales, DRR, stock availability, fill rates, and SKU-level performance.
- Prepare MIS reports, business reviews, and growth plans.
- Coordinate with brand founders and key stakeholders for business reviews, growth planning, escalations, and strategic decisions.
- Build and maintain strong relationships with marketplace and Q-commerce channel POCs to drive growth and resolve operational issues.
- Coordinate with platform teams for onboarding, escalations, and business development.
- Work with advertising teams to improve sales, visibility, and ROAS.
- Manage client communication, reviews, and escalations.
- Coordinate with finance teams for invoicing, reconciliation, and outstanding payments.
- 2–3 years of hands-on E-commerce / Quick Commerce experience.
- Experience managing multiple brands and marketplace accounts.
- Strong understanding of Amazon, Flipkart, Blinkit, Zepto, and Swiggy Instamart.
- Excellent Excel, MIS, and data analysis skills.
- Strong client management, communication, and presentation skills.
- Ability to coordinate with founders, senior stakeholders, and channel POCs.
- Ownership mindset with a focus on business growth and execution.
- Monthly GMV and revenue growth.
- Inventory availability and fill rate.
- SKU onboarding and assortment expansion.
- Client satisfaction and retention.
- Channel relationship management.
- Operational efficiency and issue resolution.
- Timely reporting and commercial closures.