Account Manager (IT Services)

We are looking for a detail-oriented and proactive Account Manager to oversee client accounts, ensure smooth invoicing, manage vendor interactions, and support our sales operations. The ideal candidate should be organised, strong in communication, and comfortable managing multiple tasks with accuracy and ownership.

Responsibilities:

• Manage end-to-end invoicing, invoice verification, and timely sharing of invoices with clients.
• Handle payment follow-ups, maintain payment trackers, and coordinate with finance teams for collections and reconciliations.
• Manage timesheets for internal teams and vendors, ensuring timely submission and approvals.
• Act as the primary point of contact for client coordination and account-related activities.
• Support the IT sales team with client communication, reporting, documentation, and account management.
• Manage vendor onboarding, coordination, negotiations, and documentation.
• Maintain and manage client contracts and compliance documents, including MSA, SOW, NDA, and related agreements.
• Support pre-sales activities, cross-selling, and account growth initiatives.
• Maintain accurate records, MIS reports, trackers, and account documentation.
• Ensure smooth coordination between clients, vendors, delivery, finance, and internal teams.
• Update and maintain CRM records; experience with Zoho CRM or similar CRM platforms is preferred.

Requirements:

• Bachelor's degree in Business, Commerce, Marketing, Finance, or a related field.
• Experience in Account Management, Key Account Management, Customer Success, Growth Management, or Client Relationship Management.
• Strong knowledge of invoicing, payments, payment follow-ups, timesheet management, and vendor coordination.
• Experience handling compliance and contractual documentation, including MSA, SOW, NDA, and related agreements.
• Exposure to pre-sales, cross-selling, and client relationship management.
• Proficiency in CRM tools; Zoho CRM experience is a strong advantage.
• Strong skills in Microsoft Excel, Google Sheets, reporting, and documentation.
• Excellent communication, negotiation, stakeholder management, and follow-up skills.
• Ability to multitask, work independently, and manage multiple accounts in a fast-paced environment.