About the role
Responsibilities:
- Manage and maintain strong relationships with existing B2B clients.
- Understand client requirements and provide suitable solutions.
- Drive account growth through upselling, cross-selling, and renewals.
- Identify new business opportunities within existing accounts.
- Handle client queries, concerns, and escalations professionally.
- Coordinate with internal teams to ensure smooth service delivery.
- Conduct regular client follow-ups and business reviews.
- Maintain accurate records of client interactions, sales pipelines, and account status.
- Prepare sales reports and provide regular updates to management.
- Meet assigned monthly and quarterly revenue targets.
- Negotiate commercial terms and close business opportunities.
- Monitor competitor activities and market trends.
- Ensure high client satisfaction and long-term retention.