About the role

Job Description: Account ManagerLocation: On-Site (Ahmedabad)Experience: 3–5 YearsDepartment: Customer Success & OperationsReports To: Business Head – Sales & Customer SuccessRole OverviewWe are seeking a proactive and customer-focused Account Manager to manage and grow relationships with our existing this role, you will act as the primary point of contact for assigned accounts, ensure high levels of customer satisfaction, identify opportunities for growth, and collaborate with internal teams to deliver exceptional service.Key ResponsibilitiesAccount Management

Manage and own assigned customer accounts
Build strong relationships with key stakeholders and decision-makers
Act as the primary contact for all client communication

Customer Success & Retention

Ensure high customer satisfaction and account health
Conduct regular business review meetings
Monitor service performance and address gaps proactively
Handle escalations and ensure timely resolution

Revenue & Growth

Identify upsell and cross-sell opportunities
Contribute to account expansion strategies
Support retention and revenue growth initiatives

Operational Coordination

Coordinate with internal teams for service delivery
Ensure client requirements are clearly communicated
Track deliverables and service commitments

Reporting & Documentation

Maintain accurate CRM records and account updates
Prepare account reports and performance insights

Skills & Qualifications

3–5 years of experience in Account Management / Customer Success
Strong communication and stakeholder management skills
Excellent problem-solving and conflict resolution abilities
Ability to manage multiple client accounts efficiently
Experience in IT Services, MSP, or Technology industry is preferred

Preferred Attributes

Customer-first mindset
Strong ownership and accountability
Ability to work in a fast-paced environment
Collaborative and team-oriented approach

Accounts Manager (Customer Success & Operations)

About the role

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