About the role
BP05 – Accounts Receivable & Collections Senior Manager
Job Title: Accounts Receivable & Collections Senior Manager
Role Level: BP05 (Senior Manager)
Experience: 10–14 Years
Education:
• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Non-technical graduation and/or masters in finance & accounts stream -BCOM, MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes.
Must Have Skills:
• Lean Six Sigma certified or formally trained (Black Belt preferred)
• Finance and Accounting domain experience
• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects
• End-to-end O2C and receivables service delivery
• Billing, collections, cash application and AR governance
• Team, stakeholder, SLA and escalation management
Good-to-Have Skills:
• Credit strategy and working-capital improvement
• Retail O2C and global delivery exposure
• Analytics, automation and transformation
• Continuous Improvement / Lean & Six Sigma
• Stakeholders Coordination
• ERP Exposure
Role Summary The Accounts Receivable & Collections Senior Manager manages billing, cash application, collections, deductions, and dispute resolution, ensuring accuracy, compliance, and timely execution while driving service performance, controls, and continuous improvement.
Key Responsibilities
- Support billing and customer invoice generation and validation
- Process customer receipts and perform cash application
- Investigate and resolve unapplied cash and payment discrepancies
- Support collections follow-up and aging reviews
- Assist with deductions, disputes, and chargeback research
- Support customer account maintenance and reconciliations
- Maintain accurate records, documentation, and audit trails
- Review cash application, billing, and collections activities
- Manage complex disputes, deductions, and short-payment scenarios
- Perform root-cause analysis on recurring exceptions and aged items
- Support AR reconciliations and period-end close activities
- Manage receivables execution across billing, cash application, and collections
- Monitor AR KPIs including DSO, unapplied cash, billing accuracy, and aging
- Support working-capital objectives and dispute resolution timelines
- Ensure adherence to AR controls, credit policy, and compliance requirements
- Provide leadership across multiple teams and complex stakeholder groups
- Own end-to-end service performance, transformation agenda, and governance
- Manage risk, compliance, and continuous improvement at portfolio level
Experience & Skills
- 10–14 years of experience in Accounts Receivable & Collections or Finance Shared Services
- Understanding of billing, cash application, collections, and reconciliations
- Knowledge of O2C processes and customer account management
- Experience with ERP platforms such as SAP, Oracle, or similar
- Good analytical, reconciliation, and stakeholder management skills
- Proven analytical, problem-solving, and communication skills
- Ability to work in high-volume, SLA-driven environments
- People management and stakeholder coordination skills
- Experience driving process improvement and standardization
- Strong leadership, governance, and transformation capabilities
- Experience managing large teams and senior stakeholder relationships