About the role
Job Profile: Operations Associate Email Back-office Processing
- Proficient in basic computer navigation and handling systems
- Good understanding of email writing and communication
- Basic knowledge of MS Excel cut, copy, paste, sort ascending descending
- Ability to review customer requests received via email fax
- Identify missing information as per SOPs and draft emails to Plan Administrators for clarification
- Detail-oriented with focus on accuracy and process adherence
- Open to feedback and continuous improvement
- Willing to work 100% from office and in night shifts