About the role
Role responsibilitiesArea of responsibility & Key elements
Customer Excellence: · Ensure customer data integrity and contract compliance· Lead NPS and customer engagement programsPromote customer-centric culture and insights-driven decision-making
Process Excellence:· Design and standardize commercial processes· Launch and manage the Commercial Excellence ProgramDrive continuous improvement and compliance through audits and training
Commercial Technology:· Lead digital transformation initiatives· Implement and manage tech solutions and dashboardsFoster a data-driven culture and enable tech adoption across teams
Knowledge, Skills & AbilitiesEducation and/ or specific experience· Master’s degree in Business Administration, Technology, or a related field; Tier 1 B-School preferred.· 10+ years of experience in commercial excellence, customer success, process improvement, or digital transformation.Proven leadership in cross-functional environments and managing large-scale programs.