About the role

ob SummaryWe are looking for a proactive and customer-focused Administration & Telecalling Executive to support the sales team through outbound calling, lead follow-ups, customer coordination, and basic administrative activities. The role is primarily focused on telecalling (approximately 80%) with limited administrative responsibilities (approximately 20%).Key ResponsibilitiesTelecalling (Primary Responsibility – 80%)

Make outbound calls to prospective customers from the provided database.
Generate and qualify leads for the sales team.
Explain company services and schedule meetings/site visits for Sales Executives.
Follow up with potential customers and maintain regular communication.
Handle customer inquiries professionally over phone, email, and WhatsApp.
Maintain daily call records and update lead status in CRM/Excel.
Coordinate with the Sales team regarding appointments and customer requirements.
Achieve daily and monthly calling and lead generation targets.

Administration (Secondary Responsibility – 20%)

Maintain customer records, databases, and documentation.
Prepare daily, weekly, and monthly call reports.
Coordinate with internal departments for customer-related requirements.
Assist in preparing quotations, presentations, and other sales documents.
Perform general administrative tasks assigned by the reporting manager.

Required Skills

Excellent verbal communication skills in English, Kannada, and Hindi (additional languages are an advantage).
Good interpersonal and convincing skills.
Basic knowledge of MS Office (Excel, Word, Outlook).
Ability to maintain accurate records and reports.
Strong follow-up and customer relationship management skills.
Positive attitude with a target-oriented approach.

Admin & Customer Support Executive

About the role

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