About the role
JOB DESCRIPTION BASIC INFORMATION Position Title & Designation Executive-Admissions JD Code SHB/IND/DEPT/...... Job Family Business Support Department Operations Hospitality ROLE DETAILS To be filled up as per the requirement of the Division / unit / function / territory Grade Reporting To Operation Manager Division Unit Unit Indore LOCATION DETAILS Please mention the correct office location of the Role selected above and fill in the other geographic details Base Location (City) <Unit Location Name> Country India Job-Holder Specifications QUALIFICATION Basic Qualification / Education / Vocational Training Advanced Qualification / Certification / Specialist Training EXPERIENCE Minimum Experience 3-4 years Specific / Relevant Experience 3-4 years COMPETENCIES Functional Skills and Capabilities Behavioural Positive Attitude Attention to detail Timeliness Communication and interpersonal skills Professional approach Strictly procedure oriented Courteous and friendly Convincing Power Functional Awareness about NABH guidelines Knowledge about payment modes and procedures Knowledge about patient categories and benefits Documentation of files Objective To efficiently carry out the admission process from end to end, comforting patients and resolving queries related to admission process. Key Responsibilities 1 Administrative and Admissions Counselling of arriving patients. Preparation of files with necessary documents for admissions Assisting patients in filling the admission form Explaining patients the packages and room charges Counselling and explaining about deposits and room charges to patients at the time of emergency admission Sending attendants with patients in assisting for showing the room and facilities Coordinating with the mediclaim department depending on the type of patient Verification of patient documents, photocopying them and preparation of file Assisting patient to billing department for payment processing Communicating with doctor regarding the payment mode as per requirement Accompanying the VIP or suite patients to the room and processing the admission procedures. Taking over from billing department and collecting all details about admission procedures taken place during night Collection of letters and dockets from the billing department Docket preparation and handing over copies to Corporate, Admissions and Billing department for record Bifurcating all documents received from billing as per different categories Carrying out the room change procedure when requested by patients Handling bed allotment forms and allotting rooms to patients after checking availability for stipulated time duration Confirming and communicating on floors before allotting room Providing kits, food passes to TKR patients Informing patients about food delivery timetable. Sending payment breakup to billing department for easing the payment process Issuing visiting cards to patient relatives and giving extra pass after permission from authority Preparing new file after receiving change request application from patient side Informing international business team about arrival of patients and diverting them to the international patient coordinator Issuing stickers to patients depending upon the type/categories of patients Requesting indent from general stores and maintaining stock 2 Implant Card Preparation of implant cards. Collecting implant cards from corporate floor after getting ready Providing replacement against lost implant cards to patients. 3 Data Maintenance Maintaining patient tracker about the In-Out time of patient counsel time Preparation of In-Out sheet every 3months for checking patient counsel time Maintaining patient transfer data Maintaining corporate and implant card registers Maintaining backup of patient data on daily basis. Maintaining patient data on daily and monthly basis Employee Name Employee Signature Received on (Date) Version No: 001/ 2018-19