About the role
Doctorials Academy is looking for an enthusiastic and target-driven Telecaller - Admissions Executive to generate qualified leads, counsel prospective students, and support the admissions process for our healthcare management programs. The ideal candidate should possess excellent communication skills, a persuasive approach, and a passion for helping students make informed career decisions.
The core responsibilities for the job include the following:
Lead Generation:
- Make outbound calls to prospective students using the provided database.
- Generate new leads through cold calling and referrals.
- Qualify inquiries and identify prospective candidates.
- Build and maintain a pipeline of potential students.
Student Counselling:
- Explain the program, eligibility, benefits, curriculum, and career opportunities.
- Understand students' educational background and career goals.
- Address queries and objections professionally.
- Guide students through the admission process.
Follow-up and Conversion:
- Conduct timely follow-ups through calls, WhatsApp, email, and SMS.
- Convert qualified leads into confirmed admissions.
- Maintain regular communication until enrollment is completed.
CRM and Reporting:
- Update all lead interactions in the CRM or lead management system.
- Track inquiry status, follow-up schedules, and admission progress.
- Submit daily and weekly performance reports.
Requirements:
- Bachelor's degree in any discipline.
- 0-3 years of experience in telecalling, admissions, counseling, inside sales, or customer support.
- Freshers with excellent communication skills may also apply.
- Fluency in English is mandatory.
- Knowledge of Kannada, Hindi, Tamil, or Telugu is an added advantage.
- Strong communication, persuasion, and interpersonal skills.
- Comfortable working with admission targets and KPIs.
- Basic knowledge of MS Office and CRM tools.
- Key Skills: Telecalling, Lead Generation, Student Counselling, Inside Sales, Customer Relationship Management, Follow-up and Conversion, Communication Skills, Time Management, Negotiation, Target Orientation, Key Performance Indicators (KPIs), Outbound calls per day, Qualified leads generated, Counselling sessions completed, Follow-ups completed, Applications received, Admissions converted, Student satisfaction, and Response time.