AI Consultant

The AI Consultant at EMB Global is a client-facing role that sits at the intersection of AI solutioning, account ownership, and account growth. You will be the primary relationship owner for a portfolio of enterprise clients, deeply understanding their business context, designing AI solutions that solve real problems, and ensuring every engagement delivers measurable value. This is not a sales role. It is a role for someone who earns trust through expertise, grows accounts through quality of delivery, and thrives on turning complex client challenges into working AI outcomes.

The candidate will have responsibilities across the following functions:

AI Solutioning and Advisory:

• Engage with clients to deeply understand their business challenges, operational pain points, and AI readiness, translating these into structured, practical AI solution blueprints.
• Design and present solution frameworks covering use case definition, data requirements, technology approach, and expected outcomes in clear, business-first language that resonates with both technical and non-technical stakeholders.
• Stay current on developments in Generative AI, LLMs, automation, and enterprise AI, bringing relevant innovations proactively to clients and connecting them to EMB' s solution capabilities.
• Work alongside delivery and engineering teams to validate solution feasibility, refine scope, and ensure the proposed approach aligns with client goals and constraints.

Account Management and Client Relationships:

• Own the day-to-day relationship for assigned client accounts, serving as the single point of accountability for client satisfaction, engagement health, and delivery alignment.
• Build strong, trust-based relationships across client stakeholder levels from project managers and business analysts to senior leadership and decision makers.

EMB Global | Enterprise AI Solutions:

• Conduct regular structured check-ins, project reviews, and QBRs (Quarterly Business Reviews) to track value delivered, surface concerns early, and align on priorities.
• Act as the internal voice of the client advocating for their needs across EMB& #39 s delivery, product, and leadership teams to ensure commitments are met and expectations exceeded.
• Manage escalations with professionalism and transparency, presenting clear root cause analysis, resolution timelines, and preventive actions when issues arise.

Account Growth and Expansion:

• Develop a deep understanding of each client's broader technology landscape and business roadmap, identifying opportunities where additional EMB solutions can deliver meaningful value.
• Drive organic account growth by identifying and progressing cross-sell and upsell opportunities within existing engagements, working with internal teams to scope, propose, and close expansions.
• Build and maintain structured account growth plans mapping expansion opportunities, tracking stakeholder relationships, and progressing conversations that deepen EMB' s engagement within each account.
• Collaborate with pre-sales and delivery teams to create compelling proposals, commercial inputs, and solution narratives for account expansion conversations.

Requirements:

• 1-3 years of experience in account management, client success, or technology consulting with a track record of owning client relationships and driving positive outcomes in a B2B environment.
• Prior exposure to AI, SaaS, or technology services is strongly preferred; you don't need to be an engineer, but you must be comfortable holding credible conversations about AI solutions and their business value.

Skills and Knowledge:

• Strong understanding of AI/ML concepts and enterprise technology enough to translate business problems into solution approaches and engage meaningfully with both clients and technical teams.
• Commercially aware with the ability to identify and progress account growth opportunities, understanding how to build trust before driving expansion.
• Excellent communication and stakeholder management skills, structured, articulate, and confident across varied audiences, including senior client leadership.
• Organised and detail-oriented, able to manage multiple accounts simultaneously, maintain accurate documentation, and follow through on every commitment.