About the role
Responsibilities:
- Partner with customers to understand operational challenges and success criteria.
- Translate open-ended problems into clear technical designs and implementations.
- Build AI agents that integrate with customer systems and perform real tasks.
- Own deployments, including reliability, performance, and continuous improvement.
- Test with real data, measure outcomes, and iterate based on results.
- Collaborate with Product and Engineering to ship high-quality solutions.
- Contribute to tools, documentation, and best practices that scale customer delivery.
Requirements:
- 5-10 years of experience in software engineering or technical problem-solving roles.
- Strong fundamentals in software design and system thinking.
- Experience working across systems, integrations, and data flows.
- Comfort working directly with customers and owning ambiguous problems.
- Clear communication skills and a strong ownership mindset.
- Curiosity and interest in building AI-powered systems that work in practice.
- Experience in forward-deployed, solutions-engineering, or customer-facing roles.
- Exposure to AI agents, automation, or conversational systems.
- Experience operating and improving production systems.