About the role
Financial Dimensions: Ensure delivery of business KPIs as per contractual agreements Regularly review and track performance
Role Responsibilities:Area of Responsibility & Key ElementsSales Building & Reporting: Drive monthly sales volumes in cases for Airport channel by partner/by region - Monitor outlet/region wise sales trends and ensure target achievement - Share weekly/monthly performance reports with the line manager and above
SOP Adherence and Daily Monitoring: Oversee daily operations of Brand Ambassador and be responsible for their daily reporting & attendance, discipline & performance. • Ensuring discipline and timely reporting - Drive compliance through BA across chiller management, planogram, Marketing toolkit placement, stock availability, trade marketing visibility (tent cards, neons, standees), hygiene and upkeep - Check and monitor draught machine upkeep and availability (where applicable) - Identify and close operational process gaps • Ensure Standard Operating Procedure is adhered to for each outlet and create new operations protocol to mitigate any process gaps as per business requirement including but not limited to – store cleanliness and hygiene
Inventory Management: Ensure Brand Ambassadors maintain ABI brand stock as per defined planogram - Monitor stock freshness, Chiller Purity, stock availability and plan stock replenishments in advance.
Staff Management: Conduct regular training for Brand Ambassadors covering service standards, brand knowledge and operational hygiene. Recruit and onboard staff for new and existing outlets as per requirement
Audit & Feedback Rating: Perform periodic outlet audits and service quality checks - Drive adherence to SOPs, track key KPIs and ensure consistent customer experience across the region. Whistle blower for any non contractual activity at the POC
Partner Management: Maintain strong relationships with outlet partners (vendors/restaurant/bar Manager) - Identify opportunities to scale the business within existing outlets - Drive contract renewals, negotiations and commercial discussions.
Key RelationshipsInternal: Brand Ambassador, Line Manager HE ON Director, RD, TMM & Sales Team.External: Partner’s SPOC & Management, Vendors