About the role
Job Description – Customer Support (Chat Process)
EXP-8 months -3yrs
Location Kolkata
Job Role: Customer Support Executive – Chat
We are looking for a Customer Support Executive to handle customer queries through chat support.
Key Responsibilities:
Handle customer queries and concerns through chat.
Provide accurate and timely solutions to customers.
Understand customer issues and resolve them effectively.
Maintain a professional and polite communication with customers.
Escalate complex issues to the concerned team when required.
Maintain proper records of customer interactions.
Ensure a good customer experience and satisfaction.
Requirements:
Good written English communication skills.
Ability to handle multiple chat conversations.
Basic computer and typing skills.
Good problem-solving skills.
Ability to work in a fast-paced environment.
Previous experience in customer support or chat support is preferred, but freshers may also be considered.
Preferred Skills:
Customer handling
Chat support
Written communication
Problem-solving
Basic computer knowledge
Typing skills
Job Type: Full-time
Process: Non-Voice / Chat Support