About the role

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Amazon Contact Centre

Experience Range: 5 to 8 Years

Location: Banglore

Must Have:

Resolve customer concerns related to orders, deliveries, payments, returns, refunds, and account-related issues.

Maintain a high level of customer satisfaction through effective communication and problem-solving.

Accurately document customer interactions in the CRM/system.

Good to Have:

Customer Satisfaction (CSAT)
Quality Scores
Average Handle Time (AHT)
Service Level Agreements (SLAs)
Productivity targets

Qualifications: BACHELOR OF ENGINEERING

Amazon Contact Centre

About the role

85% of jobs are never posted