Analyst

Job Title: Software Development AnalystLocation: Bangalore, WTC 4

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

• ·Define end-to-end process for Customer Service aligned with business objectives.

• ·Provide technical leadership during fit-gap analysis, system testing, and cutover planning.

• ·Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.

• ·Develop strategies for data migration, master data harmonization, and process alignment.

• ·Guarantee scalability, security, and performance of integrated solutions.

• ·Design and validate integration of touchpoints between core ERP and boundary systems.

• ·Support configuration and data flow mapping across systems.

• ·Collaborate with data governance teams to ensure data quality and compliance.

• ·Partner with business process owners and IT leads to gathering requirements and validating solutions.

• ·Define cutover strategies, including ramp-down, cutover window, and ramp-up plans.

• ·Facilitate technical workshops and design reviews with stakeholders.

• Strong knowledge of S4HANA functional capabilities.
• Proficiency in SAP modules, specifically FI/CO, MM, and PP.
• Experience in conducting fit-gap analysis and system testing.
• Expertise in data migration strategies and master data management.
• Ability to design and validate system integrations.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

• Familiarity with external systems integration.
• Experience in project management methodologies.
• Knowledge of security best practices in system integration.
• Understanding of performance optimization techniques.

• ·8+ years of experience in SAP Customer Service (CS) solution design and implementation.

• ·Strong knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.

• ·Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.

• ·Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.

• ·Integration experience with FI/CO, MM, and PP modules.

• ·Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.

• ·Bachelor’s degree in computer science, Information Systems, or related field.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities.