About the role
§ Customer Focus
§ Listens to and demonstrates an understanding of customers’ stated and unstated needs
§ Delivers customer value through timely and quality execution of tailored customer solutions
§ Identifies problems, critically reviews facts, identifies root causes and derives practical solutions
§ Professional Entrepreneurship
§ Seeks out new challenges, secures resources and work towards achievement of success
§ Displays ownership for team and personal commitments including outcomes of incorrect decisions
§ Drive for Results
§ Takes effective decisions for the function/ team, focusing on the short to medium term objectives
§ Displays a high sense of initiative and urgency towards delivering results on time
§ Raises bar for self- performance in delivery of results while ensuring adherence to stated timelines
§ Influence and Impact
§ Effectively uses positive influencers and counters negative influencers to meet his/her objective in a situation
§ Develops strong customer relationships by ensuring care and responsiveness in all interactions
§ Quality Focus
§ Identifies sources of errors or aspects impacting quality of work/service delivery and determines a course of action to prevent their recurrence
§ Strives to continuously improve existing process and devise new ways of doing things within own sphere of operation to enhance efficiency in operations and processes