About the role
The Role -
You will have to work on issues/queries raised by Merchants, Customers or Banks in relation to Settlement, Refunds, Transactions, Payments etc. You will have to deal with different Banks for quick resolution of issues.
Key Responsibilities:
- Dealing with banks for refunds and settlement issues.
- Need to closely work with the Finance team for recon and other issues.
- Solving tickets/queries raised by merchants, customer’s or banks.
- Have good knowledge of products to resolve any customer, merchant or bank issues.
- Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
- Reconcile transactions and refunds with the partner banks.
- Work with the Tech team for fixing refund and settlement issues.
- Dealing with other teams specially Support / Sales for resolution of queries.
- Handling things which impact inflow and outflow of funds at transaction level.
- Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis
What do we expect from you?
- Bachelor’s degree.
- Good communication and writing skills.
- Good analytical skills.
- MS Office knowledge is mandatory
- Reconciliation Experience is must.
- Basic understanding of AI to explore and use in the process