About the role
- Prepare, maintain, and distribute recurring Talent Acquisition reports, dashboards, trackers, scorecards, and operational summaries for assigned teams or workstreams.
- Track and report on requisition activity, posting status, candidate pipeline movement, offer activity, aging, turnaround time, service levels, and other recruiting operations metrics.
- Consolidate data from recruiting systems, shared trackers, and stakeholder inputs to support weekly, monthly, and ad hoc business reviews.
- Identify data trends, gaps, risks, and exceptions and escalate findings to the appropriate TA Operations or recruiting leadership partners.
- Review requisition, candidate, job posting, offer, and workflow data for accuracy, completeness, and alignment to defined standards.
- Perform routine data audits and reconciliations across applicant tracking systems, reporting tools, and operational trackers.
- Document data discrepancies, follow up with owners for resolution, and help maintain clean, reliable reporting inputs.
- Support compliance with internal documentation, confidentiality, and data handling expectations related to recruiting and candidate information.
- Support day-to-day TA systems administration activities, including user access requests, access changes, access removals, role/profile validation, and basic troubleshooting coordination.
- Maintain access logs, request trackers, and documentation to ensure appropriate controls and audit readiness.
- Assist with researching system issues, workflow defects, reporting gaps, and user questions; document findings and route issues to the appropriate technical or functional owner.
- Support system testing, validation, user acceptance activities, and communication of changes when new workflows, tools, or enhancements are implemented.
- Create, update, and maintain standard operating procedures, job aids, process maps, checklists, and knowledge articles for Recruiting Operations & Tech processes.
- Document current-state workflows and identify opportunities to improve clarity, cycle time, data quality, control points, and stakeholder experience.
- Track process change requests, open issues, action items, and follow-ups to support implementation and adoption.
- Partner with team members to standardize recurring processes and reduce manual effort where possible.
- Provide timely operational support to recruiters, recruiting operations associates, supervisors, managers, and US-based TA partners.
- Prepare meeting materials, action logs, status updates, and follow-up summaries related to reporting, systems, process, and operational initiatives.
- Manage assigned requests and recurring deliverables with accuracy, professionalism, and timely follow-through in a cross-time-zone environment.
- Protect confidential candidate, employee, requisition, and business information in accordance with internal policies and expectations.
- Bachelor's degree in Human Resources, Business Administration, Operations, Information Systems, Analytics, Data Management, or a related field; equivalent experience may be considered.
- Typically 2+ years of experience in Talent Acquisition operations, HR operations, recruiting coordination, reporting, systems support, shared services, business operations, or a related environment.
- Experience preparing recurring reports, maintaining trackers, auditing data, documenting processes, or supporting operational workflows.
- Experience working with confidential employee, candidate, or business data in a deadline-driven service environment.
- Strong data accuracy, reporting discipline, and attention to detail when working with recruiting, requisition, candidate, offer, and access-related information.
- Proficiency with Microsoft Excel or similar tools, including structured trackers, filters, formulas, lookups, pivots, and data validation techniques.
- Ability to compile, reconcile, interpret, and summarize operational data in a clear and actionable way.
- Working knowledge of applicant tracking systems, HR systems, ticketing tools, or workflow platforms, with the ability to learn new systems quickly.
- Strong documentation skills, including the ability to create clear SOPs, process steps, checklists, job aids, and status updates.
- Ability to manage multiple recurring deliverables, access requests, issue logs, and stakeholder follow-ups with appropriate urgency and ownership.
- Strong written and verbal communication skills, including comfort working with US-based and in-country stakeholders across time zones.
- Sound judgment and discretion when handling confidential candidate, employee, requisition, system access, and business information.
- Experience with Workday Recruiting, iCIMS, Taleo, ServiceNow, Microsoft Power BI, Tableau, SharePoint, Smartsheet, or similar ATS, reporting, workflow, or documentation platforms.
- Exposure to user access administration, role-based access controls, audit logs, system permissions, or security request workflows.
- Experience supporting Talent Acquisition reporting, recruiting operations, HR shared services, global capability centers, or healthcare recruiting environments.
- Familiarity with process mapping, continuous improvement, Lean concepts, root cause analysis, or operational control documentation.
- Experience supporting system testing, user acceptance testing, release notes, change communications, or knowledge management activities.
- Demonstrates strong ownership, accuracy, and follow-through when managing reports, trackers, access requests, and operational documentation.
- Applies analytical thinking to identify data issues, process gaps, recurring defects, and opportunities for standardization.
- Works collaboratively with recruiters, operations partners, technology teams, and leaders in a service-oriented, matrixed environment.
- Communicates status, risks, dependencies, and findings clearly and professionally.
- Maintains confidentiality and exercises sound judgment when working with sensitive candidate, employee, system, and business information.
- Adapts to changing priorities, system updates, and evolving process requirements while maintaining documentation discipline and data quality.