About the role
Key Responsibilities
Operational & Transactional Activities
- Review, validate, and process facilities and maintenance-related work orders in a timely and accurate manner.
- Create and manage projects and purchase orders (POs) as per defined processes and SLAs.
- Monitor PO status, work execution, and service completion.
- Ensure proper documentation, system updates, and closure of work orders.
- Handle high-volume transactional processing while maintaining quality and compliance.
Quality & Compliance
- Perform internal quality audits on completed transactions to ensure adherence to SOPs and process controls.
- Support continuous improvement initiatives and standardization of processes.
- Ensure compliance with internal policies, audit requirements, and client expectations.
Stakeholder & Lead Support
- Coordinate with internal stakeholders, vendors, and cross-functional teams as required.
- Assist with workload distribution and daily / weekly reports
- Contribute to process documentation, SOP updates, and best practices.
Required Skills & Competencies
- Strong understanding of facilities and maintenance domain processes.
- Proven experience in GBS/shared services transactional environments.
- Ability to handle high-volume transactional work with accuracy and efficiency.
- Strong analytical, reporting, and data-tracking skills.
- Good working knowledge of ERP/work order management systems (e.g., SAP, ServiceNow – preferred).
- Excellent attention to detail and problem-solving skills.
- Effective communication with internal and external stakeholders.
- Strong time management and prioritization skills.
Education & Experience
- Bachelor’s degree in Business Administration, Operations, or a related field (preferred).
- 3-6 years of relevant experience in facilities, maintenance operations, or GBS/shared services.
Hands-on experience in operational transaction processing with a focus on continuous improvement and value-added support.