About the role
- Be the first point of contact for clients (inbound or outbound) leveraging different platforms
- Understand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternatives
- Provide guidance to the student over phone/email about navigating the industry leading TC Global student portal
- Connect with interested customer base and onboard them on the TC Global Student Portal
- Support students on administrative requirements concerning higher education admissions, application and visa management
- Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online
- Develop insight and exposure into countries, areas of study and businesses
- Study and manage the inflow of data for identification of opportunity and influencing decisions
- Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth