ANM Nurse

Job Title

ASSISTANT

Department

Nursing

Qualification

ANM / Training in Nursing Aid

Experience

0-4 years of relevant experience preferred. Freshers will be considered if they possess appropriate skills

Work Location

Ahmedabad

Reports to

Lead - Nursing

Job Purpose:

The purpose of this role is to receive visitors or patients, ascertain their needs & direct them accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned. They must adhere to customer care guidelines and assure quality care.

Essential duties and responsibilities

·Greet the patient/relatives/guest in polite manner.

·Assist Doctors.

·Provide basic & related information to visitors & patient.

·Answer queries and to provide information directly to the person or over telephone. For e.g. Doctors appointment, Consultation charges, Availability of the doctors, available diagnostics

·Understand status of a patient (a new patient or an old patient, already registered).

·To get the information about the nature of illness and guide them to the concerned department.

·Ensure registration process and guide patient / relative to the concerned doctor.

·Identify whether patient is through references from outside doctors.

·Record the details of referred doctor (name and address) in the computer.

·Ensure all relevant informations of registration form must be filled by patient/relative.

·Proper handover the OPD file.

·Generate the OPD billing for investigations and consultations.

·Ensure correct and accurate billing.

·Guide the patients to labs and radiology and/or concerned department.

·To coordinate with lab & radiology for diagnostic reports of the patients.

·Arrange the IP patients’ Radiology report dispatch to respective wards.

·Call patients from ward whose radio-diagnostic request has come.

·Confirm the entries of radiology investigation in the system.

·Look after OPD areas and cleanliness of the same.

·Coordinate efficiently in OPD.

·Prepare the daily OPD register and maintain the data for OPD.

·Maintain the admission data for and inform concern department about next day admissions.

·Provide information regarding various preventive medical health checkups.

·Guide the health check- up patients in concern areas.

·Coordinate with respective OPD CCAs where health check- up patient is moving.

·Prepare the file of health check- up patients once all investigations & reports are done.

·Coordinate with all the departments. You will be trained for multi skills as per the requirement of organization.

·Follow the Registration and policies as per hospital standards.

·Coordinate for Admission and Billing.

·Collect the feedback forms from OPD patients.

·Solve the problems or grievances informed by patients/relatives.

·Report to duty on time and should be flexible to adjust duties with others.

This Job description can be altered/modified based on organization’s need.

Working conditions

·Continuous flow of visitors, patients and relatives

·Working in various shifts and areas inside and outside the hospital (as & when require).

Skills & Abilities

·Good verbal communication skills

·Computer Skills and numerical skills

·Polite and patient

·Understand the emergency and priority

·To give accurate and tactful explanations to visitors, patients and hospital’s employees and in recording exact information for messages.

·To exercise high degree of tact and poise and occasionally overcoming language barriers.

·To understand and apply knowledge of medical terminology.

·To develop cordial relations with other departmental personnel.

·To develop relations characterized by sympathetic understanding and emotional affinity with patients and their relatives.