About the role
- Responsible for addressing product queries and enquiries, and product support.
- Responsible for providing AV design solutions with the company's product portfolio to customers, dealers, consultants and the internal sales team.
- Liaising with the HQ technical support team for new product updates, product information, etc.
- Delivering trainings on products and technology to dealers/channel partners in the region.
- Providing after-sales support in terms of product information, troubleshooting, onsite support and online support.
- Liaising with the Service team to ensure faster response time and resolution of any open issues for the region.
- Should have a minimum of 8+ years experience in the Audio Visual industry in Pre-Sales and Post-Sales support.
- Education Qualification: Bachelors of engineering or similar educational qualification
- Should be well versed and updated on the latest technologies in the Audio Visual domain.
- Should be well versed with networking technologies., Certifications like CTS, CCNA preferred.
- Should have good communication skills.