About the role
We are seeking several dedicated and skilled SuccessFactors Application Management Specialists to join our dynamic team. In this role, you will be responsible for supporting our SuccessFactors applications, ensuring their optimal performance and alignment with business needs. You will work closely with the functional team to prioritize and implement changes, leveraging agile methodologies to drive continuous improvement.
Responsibilities:
- Support Ticketing: End-to-End Case Management: Oversee the entire process from case intake to resolution, prioritizing and managing escalations for Dedicated Partners/Distributors, ensuring timely and effective solutions to user issues. Evolution.
- Management: Evaluate and implement change requests, collaborating with IT HR Functional Support to ensure alignment with business objectives and compliance with technical requirements.
- Agile Methodology: Utilize agile methodologies, including user story creation, to plan and implement changes effectively. Collaborate with cross-functional teams to ensure user stories are well-defined and prioritized.
- Release Management: Coordinate monthly releases, defining the budget of days or points required for implementation. Ensure releases are delivered on time and meet quality standards.
- Backlog Prioritization: Collaborate with functional support teams to prioritize the backlog based on legal changes, corrective maintenance, interface modifications, and evolutions.
- Collaboration: Cultivate a collaborative atmosphere by partnering closely with IT HR stakeholders to comprehend their needs and deliver tailored solutions that propel business success.
Requirements:
- Bachelor's degree in information technology, business administration, or a related field.
- Proven senior experience in SuccessFactors application management services.
- Proven senior experience in the SuccessFactors Employee Central Module.
- Proven senior experience in one or more of the following SF modules is a plus: recruiting (both marketing and management), performance and goals, succession, compensation, onboarding, and people analytics.
- SAP SuccessFactors certification is a plus
- Proven experience in the Cornerstone Learning Management System is a plus.
Skills and behavioral competencies:
- Passion to learn and work on new things, a structured and methodical approach, an excellent service mindset, and engaging collaboration, as well as the ability to document and share knowledge.
- Understanding agile methodologies and experience with user story creation and backlog prioritization.
- Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.