About the role
Skills and Qualifications Required
* Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical
discipline.
* 3–5+ years of experience in application support, software support, or business systems support roles.
* Hands-on experience supporting NetSuite is mandatory.
* Experience with NSAR, including access management and governance processes, is highly preferred.
* Strong customer service, stakeholder management, and relationship-building skills.
* Willingness to work in US business hours and support a 24x7 operational environment when required.
* Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word.
* Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting.
* Strong analytical, troubleshooting, and problem-solving capabilities.
* Ability to manage multiple priorities and work effectively in a fast-paced environment.
* Excellent verbal and written communication skills, with the ability to independently engage and support
US-based stakeholders.
* Ability to work both independently and collaboratively within cross-functional teams.
* Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker,
Ragic, Salesforce, and DocuSign.
* Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage.
* Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation,
and operational efficiency is preferred