About the role
In addition to core support activities, the role offers,
- Exposure to automation and continuous improvement, with opportunities to contribute to automated scripts, monitoring queries, and reporting dashboards.
- Hands-on exposure to multiple technology stacks, including .NET, Java, SQL, Oracle, and NoSQL databases, as well as leading cloud platforms such as Azure and AWS.
- Experience with modern DevOps and deployment tools like Azure DevOps, Jenkins, and Harness, making it a strong foundation for freshers to build practical skills in application support, cloud technologies, and DevOps practices.
- What You Will Do
- Monitor business applications and system dashboards to ensure everything is working correctly
- Contribute to automation scripts, monitoring queries, and reporting dashboards to improve system efficiency and visibility
- Work across multiple technology stacks including .NET, Java, SQL, Oracle, and NoSQL databases based on application needs
- Gain hands-on exposure to cloud platforms such as Azure and AWS
- Support deployments and automation using DevOps tools like Azure DevOps, Jenkins, and Harness
- Track automated jobs, data flows, and system processes and confirm they complete successfully
- Create monitoring dashboards in PowerBI or similar reporting tools
- Automate alerts and reconciliation using low code platforms and tools.
- Identify issues such as system failures, data mismatches, delays, or unexpected behaviour
- Log incidents and service requests clearly with proper details
- Perform basic troubleshooting using documented steps and guidelines
- Resolve common issues independently at Level 1 (L1) support
- Escalate complex issues to senior teams with proper analysis and information
- Communicate status updates clearly to internal teams and clients
- Follow shift handover processes to ensure continuity between teams
- Maintain accurate records, checklists, and operational logs
- Follow defined processes, SLAs, and quality standards
- Continuously learn system behaviour, business workflows, and support procedures
What We Expect from You
- Willingness to work in rotational shifts (including night shifts, weekends, and holidays)
- Strong attention to detail and problem-solving mindset
- Basic understanding of computers, applications, and how systems work
- Ability to follow instructions, checklists, and standard operating procedures
- Good written and verbal communication skills
- Comfort working with monitoring tools, tickets, and dashboards (training will be provided)
- Ability to stay calm and organized during high-priority issues
- Eagerness to learn and grow in a production support environment
Educational Background
- Bachelor’s degree in engineering, Computer Science, IT, BSc, BCA or any relevant discipline