About the role
Role Summary:
We are hiring AR Callers and Senior AR Callers for US healthcare RCM. The role focuses on insurance follow-up, denial and underpayment resolution, and timely claim resolution while meeting quality and productivity standards.
Key Responsibilities:
- Meet quality and productivity standards.
- Contact insurance companies for further explanation of denials
and underpayments.
- Work with multiple denials and take appropriate action to
guarantee resolution.
- Ensure accurate and timely follow-up where required.
- Work across all AR cycles and AR scenarios.
- Handle appeals, refiling, and denial management.
- Call insurance companies in the USA on behalf of physicians
and follow up on outstanding accounts receivable.
- Resolve billing issues that have resulted in delayed
payment.
Requirements
Required Skills & Competencies:
Skill Area
Expected
Competency
AR
Follow-Up
AR
cycles, scenarios, outstanding AR
Denial
Management
Denials, appeals, refiling
RCM
Knowledge
US
healthcare revenue cycle
Communication
Excellent written
and oral communication
Productivity
Quality and
productivity standards
Shift
Readiness
Flexible to work
night shifts
Desired Profile:
- Minimum 1 year of experience in AR calling is an advantage.
- Understanding of Revenue Cycle Management (RCM) for US
healthcare providers.
- Basic knowledge of denials and immediate action to resolve
them
- Experience across appeals, refiling, and denial management.
- High energy, spontaneity, and flexibility for night
shifts