AR Caller Trainee

Group Company: Vee Healthtek Private Limited

Designation: AR Caller Trainee

Office Location:

Position description: • Initiate telephone calls to insurance companies to request the status of claims in the queue. • Contact insurance companies to obtain clarification on denials and underpayments. • Take appropriate action on claims to ensure timely resolution, based on the information gathered during follow‑up. • Ensure accurate and timely follow‑up on all claims requiring additional action. • Review denials with the Billing Account Liaison to determine the next steps for claim review. • Document all actions taken in claims billing summary notes. • Track and manage all denial-related tasks as per process requirements. • Perform other billing‑related tasks as needed or as requested by the Team Lead. • Improve working knowledge of Medical Billing Software, A/R processes, and Clearing Houses. • Enhance understanding of other billing areas to support cross‑functional responsibilities. • Strengthen skills in CPT codes and Diagnosis (DX) codes. • Handle collections using a clear, professional, and convincing approach. • Achieve collection targets aligned with A/R days and organizational goals. • Maintain professional decorum and punctuality at all times. • Plan leaves well in advance to avoid workflow disruption. • Ensure good interpersonal relationships while coordinating with team members and other stakeholders.

Primary Responsibilities:

• • Initiate telephone calls to insurance companies to request the status of claims in the queue. • Contact insurance companies to obtain clarification on denials and underpayments. • Take appropriate action on claims to ensure timely resolution, based on the information gathered during follow‑up. • Ensure accurate and timely follow‑up on all claims requiring additional action. • Review denials with the Billing Account Liaison to determine the next steps for claim review. • Document all actions taken in claims billing summary notes. • Track and manage all denial-related tasks as per process requirements. • Perform other billing‑related tasks as needed or as requested by the Team Lead. • Improve working knowledge of Medical Billing Software, A/R processes, and Clearing Houses. • Enhance understanding of other billing areas to support cross‑functional responsibilities. • Strengthen skills in CPT codes and Diagnosis (DX) codes. • Handle collections using a clear, professional, and convincing approach. • Achieve collection targets aligned with A/R days and organizational goals. • Maintain professional decorum and punctuality at all times. • Plan leaves well in advance to avoid workflow disruption. • Ensure good interpersonal relationships while coordinating with team members and other stakeholders.

Additional Responsibilities:

• • Maintain professional decorum at all times. • Ensure punctuality and adherence to your work schedule. • Plan leaves well in advance to avoid any disruption to work.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

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Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required Skills: • Fresher or Experienced candidates from any domain with excellent communication and listening skills. • Call Center experience preferred.

Required abilities

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• Other:

Work Environment Details:

Specific requirements

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• Vehicle:
• Work Permit:

Other details

• Pay Rate:
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• Time Constraints:
• Compliance Related: • Ensure privacy and security in all operational activities, including both work‑from‑office and work‑from‑home environments. • Ensure that you have acknowledged all organizational policies as per HR procedures. • Attend all mandatory Compliance Awareness Programs, Refresher Sessions, and other Security Training Programs as required under the L&D Procedure. • Be aware of and adhere to the agreed SLAs for all projects you are assigned to. • Follow all Information Security Guidelines consistently and without exception. • Report any Security or Privacy incidents immediately to your Reporting Manager, HR, Compliance Team, or CISO. • Ensure the Confidentiality, Integrity, and Availability (CIA) of all data/information you handle. • Adhere strictly to the NDA and Confidentiality Agreement. • If you are designated as a Micro Company Compliance SPOC, ensure adherence to all CISO‑defined roles and responsibilities relevant to Micro Company operations.
• Union Affiliation: