About the role
Education:
• Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or related field. • Minimum 15 years of regular, full-time education (10 + 2 + 3)
Must Have Skills:
• Experience working in shared services, BPO, or global finance operations is preferred. • Experience with ERP systems such as Oracle & High Radius • Good understanding of banking transactions and payment methods. • Strong MS Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas, reconciliation analysis).
Good-to-Have Skills:
• Strong analytical and problem-solving skills. • Attention to detail and high accuracy levels. • Ability to manage high transaction volumes. • Effective communication and stakeholder management skills. • Customer-focused approach with a strong service mindset. • Ability to work under tight deadlines and SLA-driven environments. • Continuous improvement and automation mindset.
Responsibility
• Process and apply customer payments received via wire transfers, ACH, checks, lockbox, credit cards, and other payment methods. • Match customer remittances to open invoices and post receipts accurately in the ERP system. • Handle auto-cash exceptions and manual cash application activities. • Monitor unapplied, unidentified, and on-account cash items. • Retrieve remittance advice from customer portals, emails, bank reports, and lockbox files. • Research missing or incomplete remittance information. • Coordinate with customers and collections teams to obtain payment details. • Maintain documentation supporting payment application activities. • Investigate payment discrepancies, short payments, deductions, overpayments, and chargebacks. • Support month-end closing activities. • Respond to customer inquiries regarding payment postings and account balances. • Provide support for dispute identification and resolution. Qualifications: BACHELOR OF COMMERCE