AR Tower Lead

·Lead and manage the end-to-end Order-to-Cash (O2C) / Accounts Receivable process, including billing, cash application, collections, deductions, and dispute resolution to ensure timely revenue realization.

·Drive effective collections strategies to improve Days Sales Outstanding (DSO), reduce overdue receivables, and optimize working capital performance.

·Ensure accurate and timely customer invoicing, cash application, account reconciliations, and month-end AR close activities while maintaining strong financial controls.

·Manage customer escalations, payment disputes, credit issues, and collection challenges by collaborating with Sales, Customer Service, Treasury, and other business stakeholders.

·Lead, mentor, and develop the AR team by setting performance goals, monitoring productivity, and fostering a culture of continuous learning and operational excellence.

·Monitor and achieve key operational KPIs such as collection effectiveness, cash application accuracy, billing accuracy, dispute resolution turnaround time, and SLA compliance.

·Analyze customer payment trends, aging reports, unapplied cash, deductions, and bad debt exposure to identify risks and implement corrective actions

·Drive process improvements, automation initiatives, standardization efforts, and digital transformation opportunities to enhance efficiency and customer experience.