About the role
Learn how we are redefining themeaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.
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We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long term project. Here are a few details.
Requirements
As an RSA Archer L1 Support Analyst, you will be responsible for managing and resolving customer-reported issues through CRM tools. You will engage with clients via phone and email to collect necessary details, assess technical problems, and ensure timely resolution or escalation as needed.
Key Responsibilities:
Manage assigned support cases of varying severity and track progress through CRM systems.
Communicate effectively with customers to gather information, analyze issues, and provide updates until resolution.
Document case details to support efficient issue tracking and escalation.
Participate in and lead customer conference calls, tailoring communication to the audience.
Collaborate with senior engineers for complex issue resolution.
Prioritize workload and manage customer expectations effectively.
Work flexible shifts, including weekends and holidays, as part of a 24x7x365 support model.
Develop subject matter expertise in specific RSA Archer functional areas.
Requirements:
Bachelor’s degree or equivalent experience.
Up to 2 years of professional experience in a technical or customer support role.
Strong communication, problem-solving, and organizational skills.
Willingness to work from 11:00 AM to 8:00 PM IST.
BenefitsVisit us at . Alignity Solutions is an Equal Opportunity Employer, M/F/V/D.
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