About the role
Key Responsibilities:
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Develop and implement effective collection strategies to reduce delinquencies and optimize collections.
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Monitor customer accounts and identify potential risks or issues.
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Negotiate payment plans with customers to facilitate timely collections.
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Lead and motivate a team of collection agents to achieve targets and maintain high standards of customer service.
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Analyze collection data and prepare reports for management.
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Collaborate with other departments to improve collection processes and ensure efficient operations.
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Handle escalations and resolve customer complaints in a timely manner.
Qualifications:
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Bachelor’s degree in a relevant field.
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Proven experience of 4–6 years in collection management.
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Strong leadership and team management skills.