Area Collections Manager-Retail

1. POSITION DESCRIPTION

JOB TITLE

Area Collections Manager-Retail

GRADE

AVP-I

DEPARTMENT

Collections

LOCATION

RO

SUB-DEPARTMENT

Retail

TYPE OF POSITION

Full-time

REPORTS TO

Regional Collections & recovery – Retail

REPORTING INTO

Cluster Collections Manager and Agency Manager

1. ROLE PURPOSE & OBJECTIVE

• The role is primarily responsible for collection of Loan Overdues in the assigned clusters through the team of cluster managers and officers; for Death case Insurance claim recovery Cases for his/ respective area through the team.

• The incumbent works towards meeting recovery targets, as decided by the Regional Collection Manager; drives the complete recovery & collection process from annual target setting, driving target achieving via direct means and indirect means (legal etc.), closure and write off if any; monitors receivables and collections and provides updates of receivables with appropriate details to Regional Collection Manager.

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Portfolio Managed- 1000 cases for 100 Cr

• Number of Agency / consultants: 4-5

• Number of portfolio products: 2-3

• Volume of products and services

• Volume of new hires onboarded

• Volume of recruitment etc.

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Monitor receivables and collections and receive updates of receivables with appropriate details from the team

• Follow up with Branch staff, Cluster Managers and Field Collection staff to monitor & track status of collections and manages administrative work related to collection

• Drive preventive Collections in the area

• Ensure maximum number of accounts is collected through follow ups and other defined communication techniques

• Engage in conducting field investigations and collecting delinquent accounts

• Developing and introducing new strategies / methods for collections across all buckets

• Work on Critical cases, getting it recovered from the customers.

• Trace out of absconded default customers and initiate recovery process

• Help business team in FTOD collection and working for preventive collection of cases. Analyze and solve problems on a daily basis and keep track of all doings for future references

• Through credit team need to ensure an effective tele-calling process for effective collection follow ups & recoveries.

• Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments

Customer

• Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process) through the team of cluster managers and officers

• Field visits to default clients in view of collections and to study the repayment behaviour of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.

• Maintain fair collection practices while dealing with customers and ensuring that the team follows the same

Internal process

• Team management -monitoring and supervision of activities of the allotted team

• Identify accounts requiring legal action and provide same details to collection manager.

• Ensure the remarks are captured at levels DCR/Collection Software.

• Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.

• Analyze delinquent accounts and prepare reports on high risk accounts along with recommendations for resolution and Work towards automation of reports relating to delinquency management.

• Prepare reports and correspondence relating to collections, status of accounts, and payment records.

• Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals

• Recommend time to time for any collection policy changes after analyzing from the field.

• Develop & finalize MIS to identify deteriorating portfolio across branches, states & districts.

• Identify early warning signals and aid the branches & field collection team in managing efficient loan portfolio.

• Manage bad debt write off in accordance with the Collection Policy

• Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team and ensure regular follow ups by accountable staff at various levels

Learning & Performance

• Need to train the team & branch staffs time to time on Collection Management/upgrading the Skills etc. Build a strong field collections team with clear objectives

• Manage daily activities of the team.

• Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.

• Ensure adherence to training man-days/ mandatory training programs for self and team.

• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and team.

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate in Commerce/Business/Economics or related subjects. PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

• Has field experience handling a team in Collections at least for 5 years.

Certifications

• Required if any

Functional Skills

• Team management

• Has to have tenacity in meeting targets.

• Take responsibility of effectiveness and timely completion of work.

• Planning, organizing and time management skill. Should have the ability to prioritize.

Behavioral Skills

• Strong communication skills with the ability to communicate directly with field staff & customers.

• Local language skills will be preferred

Competencies

• Planning & Organizing

• Driving Execution

• Managing Relationships

• Customer Focus

• Delegation

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

• Vigilance Mangers

• Credit Manager

• Branch Manager and Staff

• Area Managers

• Officer-Employee Engagement

• Operations Manager

• Public Forums

• Third party Agents

PREPARED BY: Shibu Baby

DATE: 13-02-2024

REVIEWED BY: Anand Devata

DATE: 14-02-2024

LAST UPDATED BY: TM Team

DATE: 16-02-2024