About the role
JOB DESCRIPTION
Position Title
Area Debt Recovery Manager
Grade/Level
M1
Department
Debt Management
Location
Organizational Relationships
Position reporting to
Regional Debt Recovery Manager
No. of Direct Reports
Job Purpose
- To drive collections at the area level and ensure sustainability of the business through timely collection & recovery
Key Responsibilities
Managerial Responsibilities
· Recruit and train the collections team for effective collections & recovery
· Monitor & review the activities of the collections teams operating in different areas; ensure compliance and be audit ready at any given point in time
· Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Functional Responsibilities
· Execute collection strategies at the area level for efficient collections and recovery of outstanding loans; ensure cost effective collections
· Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents
· Submit recommendations to regional collections manager for discontinuing agencies based on performance
· Partner with local sales & credit to ensure quality sourcing
· Manage loss line provision; on-time sale of repossessed vehicles
· Ensure effective collections from DCC & micro market
· Coordinate with legal officers to file and execute non collectable accounts; execute repossession orders with the help of legal officers
Job Requirements
Qualifications
· Post Graduate / MBA
Experience
· 8+-years of experience in handling collections
Functional Competencies
· Ability to work with integrated systems used for tracking & monitoring collections
· Operational execution
Behavioral Competencies
· Relationship Management (critical for retaining key customers)
· Strong communication and interpersonal skills
· Problem Solving & decision making skills