Area Head - Gold Loan | Multiple location

1. POSITION DESCRIPTION

JOB TITLE

Area Head-Gold Loan

GRADE

AVP-I

DEPARTMENT

Micro Banking

LOCATION

Region

SUB-DEPARTMENT

Gold loan

TYPE OF POSITION

Full-time

REPORTS TO

Regional Business Manager – Gold Loan

REPORTING INTO

Officer - Gold Loan & Officer - Assets Desk

1. ROLE PURPOSE & OBJECTIVE

• Responsible for business lines of 8-10 branches, ownership of P&L – Asset & Branch Banking of Branches

• Drive Gold loan in the respective areas. The position is responsible for overall growth, Profit and Loss and success of the business in the area.

• Responsible for the control and recovery of loans in his/her area, risk assessment and recovery strategies

• Identification of suitable locations for Ujjivan gold loan business in consultation with Product Team and get the activation done of location.

• Identifying the Gold Appraisers for branches in near by location for smooth functioning of the Business Flow

• Goal setting, resource planning for branches/personnel in assigned area.

• Work closely with product and marketing team to drive suitable branding and marketing activities in his/her respective areas.

• All physical assets requirement for Gold Loan business need to in place as per defined policy.

• Smooth roll out of Gold Loan business in assigned branches with all required aspects in place.

1. SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Portfolio to be managed up to AUM of Rs. 10 Cr.

• Maintain relationship with channel partners like: DSA and BC

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Managing Gold loan and portfolio for assigned branches.

• Increasing product penetration in existing customers of the bank.

• Maximization in NTB customers through GLO leads and other partner channels

• Ensure appraiser identification and management for hassle free processing of Gold Loan.

• Monitor, improve and repair productivity benchmarks for staff, TAT and process

• Staffs must achieve decided productivity standard of Gold Loan Business in all branches.

• Achievement of business targets in terms of loan book growth with weighted IRR.

• Ensure all credit (collections) parameters are achieved as set by the management.

• Organizing brand building, CSR and marketing activities for Gold Loan promotion.

• Ensure/ crosscheck the better services as per bank standards by partner channels to Gold Loan customers.

Customer

• Ensure customers are educated about all Gold Loan schemes/services offered by Ujjivan.

• Ensure lower customer attrition by providing different Gold Loan Schemes as per customer requirement.

• Ensure maximum renewal of Gold Loan as per set benchmarks.

Internal process

• Ensure compliance with lending guidelines, quality framework and audit requirements.

• Speedy resolution of any audit/ vigilance observations and take necessary steps to prevent recurrence audit and other regulations.

• Ensure appraisers must adhere the appraising standard as decided by bank. And timely rotation of Appraisers must be done.

• Monitor health of portfolio in the area under Management.

• Approve deviations and exceptions according to policy in place.

• Provide market feedback to product team to revise the product offerings.

Service Quality

• Ensure all the TAT parameters are adhered.

• Ensure all the queries and complains raised by the customers in the assigned area are addressed in appropriate and timely manner.

• Focus on FTR (first time right) in all the services offered e.g. account opening, loan disbursement and service requests.

• Channel partners must adhere the standard service norms of bank.

Learning & Performance

• Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch.

• Periodically evaluate the staff competences in various parameters set under goal setting and give feedback to concerned staff and supervisors

• Ensure adherence to training man-days/ mandatory training programs for self and reportees.

• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees.

• Maintain critical staffing levels at all times through timely recruitment& training in conjunction with the HR team.

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate, any professional qualification will be added advantage.

Experience

• Minimum 5 years of experience covering secured assets & branch banking/ Micro Banking

Functional Skills

• Rich knowledge of markets, marketing activities and products

• Process & Compliance Orientation: Knowledgeable on KYC norms/guidelines for liabilities & unsecured loans

• Team management

• Ability to speak and read regional language(s)- is desirable

• Good knowledge of commonly used software like MS Office, outlook

Behavioral Skills

• Training Skills

• Interpersonal skills – ability to handle various types of mindsets and get desired output for meeting bank’s goal

• Willingness to travel & relocation as per business requirements and career opportunities

• Managing customer relations

1. KEY INTERACTIONS

INTERNAL

EXTERNAL

• Product and marketing team

• Legal & technical team

• Regional Ops, Credit, collection

• External marketing agency

• Audit, Vigilance, Admin & FCU team

• Channel Partners

• Branch Banking Team

• State Govt Agencies/ Panchayats

• Micro Banking Team

• Different vendors

PREPARED BY:

DATE:

REVIEWED BY:

DATE:

LAST UPDATED BY:

DATE: 01-02-2024