About the role
Role and Responsibilities:
- Engage with delinquent customers for collections of legitimate dues
- Manage various channels / partners used for debt servicing
- Ensure compliance of the laid down processes by the regulators and the bank for debt servicing
- Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions
Deliverables:
- Collection and debt servicing of delinquent customers for various banking products
- Ensure collection of payments from the clients on time
- Ensure positive customer service experience in the process of collections and ensure high standards of customer service
Product/Customer Handled:
- Auto/Mortgage/Rural clients
Skills and Competencies:
- Functional Knowledge in the areas of banking products, policies, processes and procedures.
- Communication/ Interpersonal skills/Negotiation/Persuasive skills
- Analytical ability
Educational Qualifications:
- Graduate/ Post-Graduate with 2-10 years relevant work experience.