About the role
Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties and Responsibilities 1. Managing Collection Targets ? Ensure adherence to collection schedules. ? Attain EMI and penalty collection objectives. ? Reposition vehicles in cases of defaults. ? Close cases by securing settlement amounts. ? Explore diverse customer communication approaches for effective recovery. 2. Vendor Management ? Appoint collection agencies. ? Strategize and allocate tasks to agencies. ? Conduct on-site checks to validate procedural adherence. ? Ensure prompt payment deposits by Field Officers (FOS). ? Guarantee timely payments to vendors as per the schedule. ? Conduct training sessions for agents working with vendors. 3. Executing Recovery Procedures ? Initiate customer calls for debt recovery. ? Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions. ? Gather customer feedback to improve the collection process. ? Conduct training sessions to enhance the team's collection skills. 4.Stakeholder Management ? Conduct regular stakeholder reviews. ? Align stakeholders with the collection strategy. ? Realign case priorities based on defined deliverables and objectives. 4. 5. Team Management ? Participate in recruitment process to identify right talent for various roles in the team ? Identify high potential talent and provide opportunity to groom them for future roles ? Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success. ? Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following decisions are taken by the role: ? Appointment of Vendors Major Challenges ? Managing assertive customers in default ? Dealing with deliberate defaulters ? Sustaining a high team morale Required Qualifications and Experience a) Qualifications ? Graduate in any stream b) Key skills required • Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers • Experience of managing a team is required • Communication Skills & Stakeholder Management • Good knowledge and connect with legal entities • Leadership qualities • Result Oriented Mindset • Good team player • Motivation skills