About the role
Legal Recovery Management Handle legal receivable portfolios involving overdue and default accounts. Develop and implement recovery strategies for chronic delinquent and write-off cases. Monitor legal notices, arbitration, litigation, SARFAESI proceedings, and execution activities. Ensure timely filing and follow-up of recovery cases through advocates and legal agencies. Team Management Lead and supervise Legal Recovery Officers and field recovery teams. Set recovery targets and track team performance. Conduct regular reviews and provide guidance on complex recovery matters. Advocate & Agency Coordination Manage relationships with panel advocates, recovery agencies, and legal service providers. Review recovery progress and ensure effective case handling. Negotiate settlements and recovery plans where appropriate. Portfolio Monitoring Analyze overdue and legal portfolio performance. Track recovery efficiency, legal case status, and aging buckets. Prepare MIS reports and recovery dashboards for management review. Compliance & Risk Management Ensure all recovery actions comply with applicable laws and company policies. Maintain proper documentation and legal records. Identify and mitigate legal and operational risks in recovery processes. Customer Resolution & Settlement Handle escalated customer cases and disputes. Facilitate settlements, restructurings, and one-time settlement (OTS) proposals. Balance customer satisfaction with recovery objectives.