About the role
Key Responsibilities:
- Business Performance & Revenue Growth
- Deliver zonal revenue targets
- Drive profitable store count growth and monitor EBIDTA performance.
- Collaborate with marketing and supply chain to optimize product mix and pricing.
- Operational Excellence
- Ensure consistent execution of SOPs across stores.
- Monitor and improve store-level KPIs including PSPD, attachment rates, and daypart performance.
- Guest Experience
- Drive NPS improvement initiatives to enhance guest delight.
- Implement feedback mechanisms and corrective actions for service gaps.
- Cross-Functional Collaboration
- Work closely with Supply Chain, Marketing, and Training teams to deliver business goals.
- Support training rollouts and succession planning initiatives for store teams.