About the role
- Business Management & Profitability
- Owner of Complete Revenue Targets for the Zone for after sales service
- Responsible for overall Zone Business Planning & Execution
- Responsible to identify, grow and manage ASP ops thus work towards partner retention & sustainability
- Responsible after sales service forecast for respective Zone
- Engage with all Principal & Partners to create Zone synergy
- Engage in planning & actionable to improve CSAT score and other KPI – quarter on quarter
- Responsible for inventory management – adhering on time Demand and On time return policy
- Ensuring successful launch & execution of New Center and New Activity Initiatives in Zone
- Complete ownership of all Business Systems & Processes for Zone
- Responsible for cost optimization.
- Planning to improve winning ratio and timely BR collections.
- Responsible for driving business through effective service management as per agreed SLA
- Work in collaboration with other functional Heads.
- Competition assessment and business direction.
- Customer Management
- Building high level engagement & articulate company vision to client's top management.
- Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.