About the role
Key Responsibilities:
- Provide L1 functional support for Ariba Downstream modules such as:
- Ariba Buying & Invoicing
- Ariba Guided Buying
- Ariba Catalog Management
- Ariba Supplier Management (Downstream interactions) - Handle and resolve user tickets, incidents, and service requests within SLA.
- Perform initial functional analysis and troubleshooting for procurement and invoicing issues.
- Support end users in navigation, catalog usage, PR/PO creation, invoicing workflow, approvals, and supplier-related downstream transactions.
- Coordinate with L2/L3 teams for escalations while ensuring timely follow-ups and resolution.
- Support supplier enablement activities related to downstream processes (Ariba Network onboarding, transaction issues).
- Perform daily system checks, monitoring, and basic validation of procurement workflows.
- Assist in catalog updates, content validation, and user access support.
- Maintain documentation, SOPs, and knowledge base for recurring issues.
- Adhere to ITIL practices including Incident, Service Request, and Change Management.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3–5 years of experience in SAP Ariba Downstream functional support.
- Strong understanding of P2P cycle, PR/PO processing, invoicing, catalog management, and Ariba Network transactions.
- Hands-on experience with ticketing tools (ServiceNow/Jira/Remedy).
- Good analytical, communication, and stakeholder handling skills.
- Ability to work in shifts/24x7 support environment if required.