About the role
Job Description – Direct Distribution Frontline Sales
Band- 1
CTC - Up to 3.5 lakh rupees
JOB SUMMARY:
Promoting and Selling Life insurance products directly to customers, identifying client needs, building client relationships and meeting Sales targets
KEY RESPONSIBILITIES:
• Lead Generation- Identify and Prospect new clients through networking, referrals or cold calling.
• Directly promote and sell life insurance policies to prospective clients.
• Assess client needs and financial goals to recommend the most suitable insurance products as per customer need analysis and ensure right product positioning with customer.
• Build and maintain long lasting relationships with clients for retention and customer satisfaction.
• Meet or Exceed sales targets and performance metrics and achieve new business productivity & Renewal Targets.
• Handle client inquiries and provide customer service throughout the sales process.
• To manage all the operations of processing application, Forms, and Policy documentation and collaborate with operations team for timely issuance of policy.
• Maintain up to date knowledge of all insurance products and company regulations.
• Stay informed about industry trends, competitors’ offerings and regulatory updates.
• Ensure to report DSR via company’s sales report management system.
• Handle policy renewals and other administrative tasks related to policies to provide excellent customer service to the existing and new clients.
• Ensure quality follow up on assigned leads to ensure timely closure and update status on assigned leads.
• Adhere to compliance & procedural obligations as per company laid out norms.
• Take active interest in self-development needs and participate in technical, product and skills training and keep abreast of product and service developments
• Meet customers to resolve issues or queries proactively
• Handle complaints in a timely and professional manner
• Host events for customers to develop new and long-term relationship
MINIMUM/SPECIFIC EXPERIENCE:
• Graduate/ Post Graduate in any discipline
• Good communication skills – English & regional language (mandatory) •
• Age group: 25-38 years
• Min 2 years of Sales experience•
• Preferably has own conveyance
• Previous Sales experience of BFSI industry is preferred
Competencies and Skills-
- Competency - Sales OrientationDefinition-Proactively researches and stays updated on new life insurance products and services
Identifies customer needs and recommends appropriate solutions
Develops strong relationships with existing customers to drive repeat business
Meets or exceeds monthly/quarterly sales targetsSkillset required-Product Knowledge, Prospecting, Communication, Customer Understanding, Closing Skills
- Competency- Customer DelightDefinition-
Proactively identifies and addresses customer needs and concerns
Knows customer segments in the locality and develops strong relationships with customers to foster loyalty and trust
Provides product knowledge training to sales team to enhance customer experience
Analyzes customer feedback and implements improvements to processes and servicesSkillset required-Customer Service, Relationship Building, Active Listening, Problem Solving, Feedback Handling
- Competency- Work EthicsDefinition-Promotes a culture of integrity and ethical behavior within the team
Ensures sales practices comply with relevant laws, regulations, and industry standards
Provides guidance to sales representatives on ethical dilemmas and decision-making
Takes prompt action to address any unethical conduct or misconduct towards brand values
Skillset required-Integrity, Compliance, Fairness, Responsibility, Ethical Behavior
- Competency - People and Team LeadershipDefinition-Communicates a clear vision and strategy for the team to achieve organizational objectives
Motivates and inspires the team to perform at a high level
Delegates tasks and responsibilities effectively to leverage team members' capabilities
Provides constructive feedback and coaching to help team members develop their skills
Skillset required-Motivation, Teamwork, Delegation, Coaching, Support