About the role
- Operations Management: Oversee daily activities including opening/closing procedures, cash handling, and security protocols.
- Sales & Business Development: Execute branch sales strategies, cross-sell products, and coach the team to meet or exceed monthly targets.
- Team Leadership: Assist with scheduling, conducting performance reviews, and training staff to deliver exceptional customer service.
- Customer Escalation: Resolve high-level client complaints and complex account issues requiring management intervention.
- Compliance & Risk: Ensure the branch operates in strict adherence to company policies, internal controls, and industry regulations
- Education: Typically requires a Bachelor’s or Associate’s degree in Business Administration, Finance, or a related field (though extensive equivalent work experience is often considered).
- Experience: 2-5 years of experience in retail, banking, or customer-facing operations, including supervisory or lead roles.
- Hard Skills: Proficiency in branch management software, financial reporting, risk management, and cash control.
- Soft Skills: Strong leadership, communication, time management, and problem-solving skills