About the role
“Assistant Category Manager for Footwear (Luxury)” at TATA CLiQ will work very closely with Category Managers and Heads and co-own the responsibility with the growth, P&L and customer experience of the category they have been assigned to. Key roles and responsibilities include:
- · Assist in building & executing the Category and Brand Strategy: Develop 1-Year/3-Year growth, efficiency, profitability & customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building & maintaining excellent relationships with the relevant brands/sellers.
- Fostering Brand relationships through ensuring business plans, performance reviews, creating marketing plans with marketing teams, customer journey enhancement with brand support like offer planning.
- Understanding of ecommerce funnel in terms of traffic, cart additions, conversions etc. so that timely interventions could be suggested.
- Demand generation: Work with marketing teams (TATA CLiQ and brand) to come up with innovative promotions as well as to get support for marketing campaigns from brands.
- Keeping up to date with the latest trends of the category, sub categories and top brands as per in-market trends, global trends, social events and seasonality. Candidate should have a good sense of picking out trends and well versed with fashion communication to demonstrate the trend reports to the internal stakeholders.
- Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons, size chart recommendations with the eventual objective of delighting customers during each step of the order journey.
Skillsets
- Strong bias for action alongside strong interpersonal, communication, and collaboration skills.
- Trend spotting and Fashion communication.
- Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously.
- Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)
- Strong analytical skills with proven ability to interpret data and link category management data to retailer/business scenarios
- Excellent written and verbal communication skills
Qualifications
- 2+ years of relevant category management experience
- MBA Or Fashion Retail Management
- Experience in the apparel category is preferred
- NIFT / Fashion School (MFM preferred)